[Escalated to 2nd Tier] ‘Add Site’ button not working.

[Author]

Posts

[NathanG920]

I am trying to: Add a site to register it for Toolset premium

Link to a page where the issue can be seen: https://toolset.com/account/sites/

I expected to see: A popup or some window to add my new site

Instead, I got: Nothing. The button appears to not work/do anything at all. I've tried on Firefox and Chrome, no luck.

[Christopher Amirian]

Hi,

Welcome to Toolset support. Would you please clear your browser cache and test?

Or use a browser that you never checked the site with.

That should do the trick.

Thanks.

[NathanG920]

Hi Christopher,

I've tried clearing the cache, tried on 3 different browsers, on a private/incognito browser, as well as a separate computer/cellphone. None of the options work.

[NathanG920]

Hi there,

Any update on this? Seem to have exhausted any methods on my end, and the button is still not responsive, which means I can't register any sites and update the plugin, so any help would be greatly appreciated.

Kind Regards
Nathan

[Christopher Amirian]

Hi Nathan,

Thank you. Would you please do as follows?

hidden link

See if it works for you?

[NathanG920]

Hi Christopher,

I followed the instructions, still no luck. I even tried opening up a Chrome window from a temporary directory so that it was completely clean, no cache, profiles, or extensions. Still no luck.

I did notice in the inspector (which i checked after following the instructions, I did close it as guided before), when I try click the 'add site' button, a new error appears. This is the info it gives me:

dialog.min.js?ver=1.14.2:9 Uncaught TypeError: l.ui.safeActiveElement is not a function
open @ dialog.min.js?ver=1.14.2:9
l.<computed> @ core.min.js?ver=1.14.2:13
_init @ dialog.min.js?ver=1.14.2:9
l.<computed> @ core.min.js?ver=1.14.2:13
_createWidget @ core.min.js?ver=1.14.2:13
x.<computed>.<computed> @ core.min.js?ver=1.14.2:13
(anonymous) @ core.min.js?ver=1.14.2:13
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
x.fn.<computed> @ core.min.js?ver=1.14.2:13
createDialog @ user-sites.js?ver=6.6.28:24
addNewSiteDialog @ user-sites.js?ver=6.6.28:143
maybeAddNewSiteDialog @ user-sites.js?ver=6.6.28:121
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2

[Christopher Amirian]

Thank you. I reported this to our system team. I will get back to you as soon as I have an answer.

[NathanG920]

Thank you, please do.

[Christopher Amirian]

Thanks. We have identified an issue with our CDN cache distribution. That is why I can see the dialog box, but you cannot.

We still need some time to fix the issue, but I think we are on the right track.

[NathanG920]

I see, no worries at all, thank you for the assistance and working on the fix, I really appreciate it.

Please just let me know whenever it does manage to come right.