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[Resolved] Activating Toolset Access affects WooCommerce Country Selector on checkout

This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 7 years, 5 months ago.

Assisted by: Minesh.

Author
Posts
#453117
access-woocommerce-checkout2.png
access-woocommerce-checkout1.png

When I activate Toolset Access in order to customize a user role, it affects the country selector on the WooCommerce checkout page. See the attached images. "access-woocommerce-checkout1.png" shows how it should be. "access-woocommerce-checkout2.png" shows what it turns into, when Access is activated.

The checkout page is quite customized with added special fields and a reordering of the fields, using the woocommerce_checkout_fields.

#453124

I have an additional question.

After I activated Access, I made changes to the permissions for the WooCommerce "Shop Manager" user role, with regards to user management. After having deactivated Access and having installed User Role Editor (https://wordpress.org/plugins/user-role-editor/) I notice that the permission changes, that I made with Access, is still there. Is that a good thing? I kind of expected that any changes made with Access would be reset when I deactivated it. Maybe other users think the same way.

#453358

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

After reviewing debug information you shared with me I found that you are using outdated Toolset plugins.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official released version. You can download it from:
=> https://toolset.com/account/downloads/

Also - Please update WooCommerce + WooCommerce Views plugins to it's latest official release version:
=> https://wordpress.org/plugins/woocommerce/

I checked with a test install on discover-wp.com and I do not find any issue with country field on checkout page:
=> hidden link

I suggest you should create a test site on discover-wp.com with our WooCommerce reference site and try to reproduce the issue:
=> https://toolset.com/faq/how-and-why-to-create-a-test-site-in-discover-wp/

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.