[Resolved] Activate key error: c URL error 7: Failed connect to api .toolset. com : 443

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[victorT]

I am trying to update toolset views, forms, etc. I have a pro author subscription.

When I enter the key I'm getting the following error: cURL error 7: Failed connect to api.toolset.com:443, see the attached image.

Please, can you give me a hand.

Thanks

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Victor

I had another report of the same yesterday and the client resolved it herself by upgrading to PHP 7.

PHP 7 is not a requirement to run Toolset, but in her case it fixed the issue.

Is that an option for you? Are you able to update?

Let me know either way so I can see how to proceed.

[victorT]

Sorry Nigel, but updating to PHP 7 is not an option as I would have to pay an Admin to upgrade the whole dedicated server with more than 5 domains and subdomains. It would cost me a fortune to do so.

Is there any other way to make it work?

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

No, as I say, it is not a requirement, so let me consult with my colleagues and I'll get back to you.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Victor

Can we please get access to your site to take a look?

Let me mark your next reply as private to get credentials. Please make sure you have a current backup.

[victorT]

Sorry Nigel, I have posted my account details in the previous post.

Did you see it?

Thanks

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Victor

Yes, sorry I did.

My colleague looked earlier and I just checked now.

I tried to register the site myself (on my own account) and had no problem doing so.

However, that raised a new problem, which is that it doesn't seem able to update some of the plugins.

I am de-registering the site, so that you can register it again yourself. Can you please try that again first?

Then we'll worry about what comes next.

[victorT]

Unfortunately it didn't work as you can see in the attached screen.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

OK, we've got passed the initial problem, there seems to be a problem updating Views and Access.

I have put a question in to my colleagues about this, but in the meantime you can download them from wp-types.com/account/downloads and then manually upload the zip files via the plugins page. (You would need to delete the previous versions first, your settings will not be lost.)

[victorT]

I've just clicked on the UPDATE PLUGIN in the plugin page and it worked.

Thanks for your support Nigel.