Access shortcode not working for new created user role

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Access plugin

This topic contains 2 replies, has 2 voices.

Last updated by pedro.S 4 years, 5 months ago.

Assisted by: Shane.

Author

Posts

June 18, 2020 at 4:30 pm #1668605

pedro.S

I created a user role with the name "GeneralPublicWithoutLogin" and set to inherit permissions from Guest.

I added the shortcode on the page with some content, actually it's on the theme customizer because the content is in the header:

[toolset_access role="GeneralPublicWithoutLogin" operator="allow"]<a href="">Login</a><span style="color:#ccc">   |   </span><a href="">Register</a>
[/toolset_access]

I went to another browser and it's not visible dispite i'm not logged in, actually logged in or not it does not show the content.
If i rename role to "Guest" it works because i can see the content in the non-loggedin browser.

What am i doing wrong?

June 18, 2020 at 6:58 pm #1668755

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pedro,

Thank you for getting in touch.

I suspected that because the user's are "Guests" then they are automatically picked up as Guests by wordpress. When you create a custom role "GeneralPublicWithoutLogin", it is expecting that the user is assigned that role under their profile. However Guest users do not have a profile, hence wordpress defaults to the Guests role.

Please let me know if this clarifies the issue for you.

Thanks,
Shane

June 18, 2020 at 9:36 pm #1668981

pedro.S

My issue is resolved now. Thank you!