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[Resolved] Access settings incomplete

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Chris 4 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#1611009
Screenshot 2020-05-04 at 16.28.48.png
Screenshot 2020-05-04 at 13.30.46.png

Hi,

On my live site the Access Control settings are behaving strangely. In the admin screen I am only seeing 3 columns in the POst Forms Access front-end access group screen (see attached screenshot).

To troubleshoot this I have replicated the site to a sub domain on the same server but then the problem does not exist and I can see all the columns I would expect. The same is true when I replicate the site to my localhost.

What could possibly explain this?

Many thanks

#1611027

PS the second screenshot shows the screen on the replicated site - which is what I would expect to see.

#1611385

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

Thank you for getting in touch.

This is quite a strange issue.

Have you tried to disable all your non-toolset plugins to see if this issue still remains ?

There could be a plugin conflict that is causing all of your forms not to appear in the access settings.

Please try this and let me know the results.

Thanks,
Shane

#1612387

My issue is resolved now. Thank you!