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[Resolved] A refund

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+01:00)

This topic contains 4 replies, has 3 voices.

Last updated by sergioS-7 5 years, 1 month ago.

Assisted by: Nigel.

Author
Posts
#1631817

I placed an order and your site threw a gateway timeout error. I waited a bit to see if I received an order email and I didn't. So I placed the order again and got another timeout error. I then recevied an email with 2 order confirmations.

Can you please refund order invoice #1631791

Thanks!

#1631855

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi John

Let me get one of the relevant team to look into this for you.

#1632059

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

I just discussed with my colleage Mercedes and she will be in touch with you via email to arrange the refund.

I'll mark this as suggesting it is resolved, and then when you have wrapped things up with my colleague you can confirm that, if that's okay.

#1637395

My issue is resolved now. Thank you!

#1645459

I want the refund