A PDF plugin works well on pages but not on custom toolset posts

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 3 years, 7 months ago.

Assisted by: Luo Yang.

Author

Posts

May 11, 2021 at 5:17 am #2051309

wilsonC-2

I am trying to:
Create an easy PDF or "send by email"functionality, the same I have on pages in my website, inside a custom post.

Link to a page where the issue can be seen:
hidden link

I expected to see:
hidden link
(use pdf functionality at the bottom of the page)

Instead, I got:
hidden link
(use pdf functionality at the bottom of the page)

May 11, 2021 at 7:48 am #2051421

Luo Yang

Hello,

I have tried the credentials you provided above, it isn't an valid admin account, please check it.

And I have tried these:
1) open URL:
hidden link
2) click link pdf button at the page bottom, it redirect me to:
hidden link

This PDF file seems to work fine, is there anything missing?
Where I can see the problem you mentioned above:
A PDF plugin works well on pages but not on custom toolset posts

May 12, 2021 at 12:07 am #2052593

wilsonC-2

Hello Luo Yang, thank you for taking the time. The admin should be working now.

Please see attached the image where you see the toolset pdf with a damaged design (by the big white logo inserted at the top of the page) compared to the perfect pdf from a regular WP page. I needed to fix the toolset pdf page by removing this logo image at the top.

May 12, 2021 at 6:25 am #2052733

Luo Yang

Thanks for the details, I can see the problem as you described above, but the problem is outputted from the PDF plugin of your website, we don't provide support for other plugins, I suggest you check it with the PDF plugin author, check if this plugin can support custom post types, in Toolset side, Types plugin is using the standard WordPress built-in function register_post_type() to create new custom post types, see WP document:
https://developer.wordpress.org/reference/functions/register_post_type/