Chat Support for Toolset
If you created any new support tickets for Toolset in the last few days, you probably noticed a “chat” option. Chats allow Toolset support team help you much faster than with tickets.
When you open a support ticket, you’ll see an option to start a chat.
Chat is a faster way to connect with a Toolset supporter. Many of the support questions that arrive our chat are resolved in a few minutes. If we can’t resolve a problem during the chat, we make sure to get all the information that we need, so we can come back with a solution in an email.
We invite you to use the chat support when you need our help. You will reach the same supporters, just a lot faster.
Feedback? Ideas? Suggestions?
Leave your comments and we’ll get back to you.
Lovely to see, thank you Toolset. It’s just another addition that makes Toolset even more valuable.
Such a great addition. Don’t know how it is for the support staff but I get things done much quicker. Both sides get instant feedback during testing…. Love it <3 !!!!
Our support staff prefers chats over tickets because they can ask for clarifications and get answers immediately. Otherwise, in regular tickets, when a supporter doesn’t understand what’s going on, he/she needs to spend hours trying to reproduce it.
This is what i called support ! good job Amir !