[Resolved] Zero size image string passed

[Author]

Posts

[glenN-2]

I am trying to: resize image in template builder

Link to a page where the issue can be seen: ?

I expected to see: resized image

Instead, I got: Zero size image string passed

Steps Taken: I tried disabling all plugins (except really simple SSL as I was a afraid that would create problems) and switched to a simple theme, emptied cache and it still gives same error. I tried providing debug info and that screen is blank when it comes up.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Here is the related ticket where solution is also mentioned, could you please check and see if that helps you to resolve your issue.
- https://toolset.com/forums/topic/custom-sizing-for-images-gives-error-zero-size-image-string-passed/

[glenN-2]

Hi, as mentioned above.... I tried disabling all the plugins, switching to 2021 theme, only plugin I left enabled was really simple SSL as I wasn't confident in disabling that one.

[Minesh]

The shared admin access details is not working at this end.

Could you please try to deactivate the security plugin you are using for a moment and run a quick test and check if the image issue is resolved when you deactivate the security plugin. If it does then there is a conflict with that plugin and it you does see the issue even after deactivating the security plugin that means I have to check that further.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

As you disabled the Wordfence security plugin, have you checked that after disabling it, does it works as expected?

[glenN-2]

Hmm, I did disable all the plugins including that one and it didn't work. But interesting enough, it's giving a different image now, it's saying the image isn't found (see screenshot).

It's in Toolset: Resources: Template for Resources

By the way, do you have recommendation for who is best build this page, I think I'll subcontract it, should be much work, but it needs to be done in next few days.

[Minesh]

If you want to subcontract it, you can contact any of our certified partners using the following link:
- https://toolset.com/contractors/

Do you still require help from this end, let me know please.

[glenN-2]

Hi, yes, I'd still like to get this problem solved. 🙂

[Minesh]

Ok but then you should tell me where I can see the issue on what post/page and what steps I should follow to see the issue?

Even here is the sandbox site, you can auto-login using the following link:
=> hidden link

Do you able to reproduce the issue with above sandbox site?

[glenN-2]

My issue is resolved now. Thank you!