your site does not support toolset container blocks

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 1 voice.

Last updated by Minesh 4 days, 19 hours ago.

Assisted by: Minesh.

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November 18, 2024 at 5:57 pm #2784328

keithF

I'm getting an error when I go to edit my content templates, it says "your site does not support toolset container blocks. Convert to html, etc)...

November 18, 2024 at 9:12 pm #2784363

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

We're getting similar reports after the latest WordPress update to version 6.7.

Can you please temporarily downgrade to version 6.6.2 and confirm if the issue happens in there as well?

This will help us identify the next steps.

Thank you, please let us know.
Mateus

November 20, 2024 at 8:12 pm #2784851

keithF

I went back to 6.6.1 but the same issue was still happening.

November 21, 2024 at 4:40 am #2784906

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is a known issue to us and we hopefully release the hotfix version as soon as possible, possibly by today or tomorrow.

Please hold on for further updates. I will get in touch with you as soon as we release the hotfix version.

November 21, 2024 at 10:15 am #2784948

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that:

- we just release hotfix version for Toolset Blocks 1.6.18.
- We also release hotfix version for Toolset Access 2.9.2.

You can download it from your account's download page:
- https://toolset.com/account/downloads/

*** Please make a FULL BACKUP of your database and website.***
Can you please update All Toolset plugins to it's latest official version and I hope this will resolve your issues.