[Closed] Your site can't communicate with api toolset com – Code 403.

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[williamU]

Tell us what you are trying to do?
Just recently within the last week I am getting this error when trying to ANYTHING with Views.
"This block has encountered an error and cannot be previewed." - What a pain!!
I have made no changes to configuration - no new plugins - no changes to anything that I am aware of.
So basically I am at a complete development halt. Nothing I can find online seems to help.

I thought I would see if my plugins were up to date.
They are not (see screenshot)
After some digging, I see the issue *seems* to be connecting to toolset.

I see the following messages.

Your site can't communicate with hidden link. Code 403.
products-connection-test 2024-12-08 04:08:40

Unable to parse data from service response.
subscription-fetching 2024-12-08 01:08:28

What can we do here?

I am just trying to update toolset plugins!

Is there any documentation that you are following?
BASIC wordpress plugin update

Is there a similar example that we can see?
It's a local site and has been working fine for months.
<see attached>

What is the link to your site?
It's local - no link to share with you ... hidden link

[Mateus Getulio]

Hello there,

We had issues like this that were resolved by recreating the key.

To try to fix this issue, please to do the follow procedure:

- Temporarily remove your website here: (https://toolset.com/account/sites/). You won't lose any translation credits or the translation memory, this is just to force WPML to refresh the license status
- Add the website again and copy the new generated key, when adding it make sure that you use the exact same format as available inside the wp-admin > settings > general, eg.: http or https | www or non-www
- Now go to Plugins -> Add New -> Commercial
- Click on Unregister Toolset if you see it there
- Click on Register Toolset and enter the new key you just created

If it still doesn't work, try to register it in https://toolset.com/account/sites/ using 127.0.0.1 instead of localhost(127.0.0.1/cyberexchange) to see if you get different results.

Thank you,
Mateus

[williamU]

Mateus,

I tried your suggestion using both of these urls...

hidden link
hidden link

Still won't register.

Now I am left with an unregistered copy of toolset and this same error message:
Unable to parse data from service response.

Please advise ...

[Mateus Getulio]

Hello there,

It is possible that your local environment is not able to connect to our servers to properly validate the license and get updates.

Can you please double-check if you have the curl lib version: 7.81.0 or higher installed and that you can connect to api.toolset.com using curl?

Also, kindly open the terminal and check if you're able to resolve the domain api.toolset.com by doing a ping api.toolset.com command. It should resolve to an IP such as 34.234.134.27.

Thank you, please let us know.
Mateus