I am trying to: register site key
Link to a page where the issue can be seen:
I expected to see:
Instead, I got:
Could you try the following steps:
https://toolset.com/forums/topic/lost-in-maze-of-toolset-plugins-cant-register-w-key-provided-in-my-account/#post-1550493
If these do not work, I will have to contact the Systems administrators for further help on this
Please let me know if the steps work
Thank you!
I'm checking, please stand by...
I can see you something must have not fully worked with the steps I provided in the previous post because the same key as registered in 2020-03-17 is active on the site.
This means the old key was not deleted, and not regenerated.
Please try the steps mentioned.
I can also see it is still registered in the hidden link page, please make sure to unregister and create a new key
I am meanwhile also ensuring with the Systems team that we have no issues with the subscriptions.
If you already performed all steps, please waif for further news.
I had followed the steps above. After registering the new key, the message "you must have a valid subscription" still showed for the site key registered 17/3. I resolved this by unregistering my site at wp-admin/plugin-install.php?tab=commercial , then registering again using the same key. Thanks
Great.
Meanwhile, the systems team identified an issue that also was resolved now - it would have required to "check for updates again" once, hence, if this happens again, please try to press that button which then should resolve the issue.
I apologise for the inconvenience.
