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This thread is resolved. Here is a description of the problem and solution.

Problem: Automatic updates are not working and I'm seeing an error that says my subscription is not valid.

Solution: Manually install the latest plugins, unregister the site, and delete the site key on toolset.com. Then create a new site key and register Toolset on your site again.

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: How to build a site with Toolset

This topic contains 6 replies, has 2 voices.

Last updated by chrisC-27 6 years, 3 months ago.

Assisted by: Christian Cox.

Author

Posts

September 22, 2018 at 12:45 pm #1113607

chrisC-27

I am trying to: fix the error messages on not having a valid subscription, since I do have a valid subscription.

Link to a page where the issue can be seen:
hidden link
I expected to see:

Instead, I got:

September 23, 2018 at 3:14 pm #1113882

Christian Cox

Hi, please try the following troubleshooting steps:
- Go to toolset.com/account/sites and delete the site key associated with this domain.
- Create a new site key for this domain. Copy the site key.
- Log in to your site's wp-admin and go to Plugins > Add New. Click the "Commercial" subheader to show the Commercial tab.
- Scroll down to the Toolset section and click "Unregister Toolset from this site".
- Register again using the new site key.
- If registration is successful, click "Check for Updates" and try to install the latest versions of any outdated plugins.

Please let me know the results of these steps.

October 1, 2018 at 5:39 pm #1118495

chrisC-27

Sorry, I did all the steps that you mentioned, but the result is still the same.

October 2, 2018 at 3:48 pm #1119177

Christian Cox

Okay thanks, I'll be glad to take a closer look. Please provide login credentials for your site here in the private reply fields, so I can take a look in your wp-admin area.

October 3, 2018 at 12:29 pm #1119915

Christian Cox

I'm in the process of reinstalling some plugins now, please stand by and I will update you shortly.

October 3, 2018 at 12:52 pm #1119921

Christian Cox

Okay I unregistered the site, then registered the site again using a new registration key I created. Then I updated the Toolset plugins manually so you are up-to-date. Finally I unregistered the site. Please follow these steps again and let me know if your registration key is accepted:
- Go to toolset.com/account/sites and delete the site key associated with this domain.
- Create a new site key for this domain. Copy the site key.
- Log in to your site's wp-admin and go to Plugins > Add New. Click the "Commercial" subheader to show the Commercial tab.
- Register Toolset again using the new site key.

If this does not work, I'll need to get my Systems team involved to find out what's going on with your account.

October 3, 2018 at 4:23 pm #1120073

chrisC-27

My issue is resolved now. Thank you!