[Closed] years_from_now does not work as expected in WPML translated pages

[Author]

Posts

[heinP]

I created two dog walkers each with birth dates 2, 3, 4, 5 and 6 september 2015.

I created an EN and ESP page and view filtering years_from_today(-10), so that in the next coming days we can have a look at the pages to see if the same problem arrises.

I set view cache to 'off'

Today, 2 sept, both pages are ok.

I will look at the pages every day at 12:05.

[Minesh]

Ok great - please have eye on that and let see how it goes.

[heinP]

on the sandox today all is OK: both languages show Sept 3rd
on my site notOK: EN shows Sept 3rd, the other languages show Sept 2nd.

I am starting to wonder if the translation has something to do with it.....µ

Same test tomorrow, same time.

[Minesh]

Ok fine - let me know how it goes.

[heinP]

today (Sept 4), both sandbox and my site are ok.
I did not change anything, so why my site is ok, is a question.
Same test tomorrow, thank you for your patience.

[Minesh]

Glad to know that, please keep me updated with your findings.

[heinP]

today 6 sept
sandbox OK
my test computer shows EN page OK, and 2nd Sept for the other languages, so not OK.

indeed, i did not use this computer since Sept 2nd. It is as if the page is still cached from the last time i used it.

After that I cleared browser cache again,and it still shows Sept 2nd in all three other languages.

I do not see a pattern, do you?

There must be a difference between the sandbox and my site, but i do not see it. Can your expert eye look at any differences please?

I suspect WPML differences but I do not see any....

[heinP]

today Sept 8
sandbox OK
my computer OK in all languages
my test computer @ a friend EN, NL and FR OK; German not OK
phone: EN not ok (shows yesterday); German not OK (shows Sept 2nd); Dutch and French OK

The fact that EN on my phone shows the wrong date is a first; until now EN has always been correct.

I checked the query filter on the sandbox compared to my site, but I do not see any difference.

I am out of my depth here, I hope you still have ideas?

thanks
Hein

[Christopher Amirian]

Hi Hein,

Christopher here. Indeed, it is very hard to know what might be the problem cause, as the exact setup on a clean installation works ok.

We have WPML also installed on the clean installation, and the translation is there:

hidden link

So if the problem is the translation, then it should show itself on the clean installation too.

I wonder if you could spend more time on the clean installation to see if you can find a date difference between the translation and the original page?

To make sure we're on the same page, when there is no way to replicate the issue on a clean installation, the issue will not be taken into consideration by the dev team.

One other point that I suggest is that you try to test your website on a minimal installation this way:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types
. Toolset Blocks/Views
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

[heinP]

as per your request, i am in the process of testing this on a DEV copy of my site.
This is a slow process, please leave this ticket open for a while more.

[Christopher Amirian]

Sure thanks.

[heinP]

The cleanup bot will have to wait; i am still testing it step by step on my dev environment

[Christopher Amirian]

Sure thanks

[heinP]

I am at a point where, on the DEV platform, my theme and all WPML and Toolset plugins are active, and no other plugin is active.

The 'on this day' filtering works properly. So this would mean that there is nothing intrinsically wrong within these plugins.

I will simply continue to enable plugins one by one until I replicate the problem, and report back to you. What is your policy and process if I replicate the problem with another plugin?

[Christopher Amirian]

Hi,

Thank you for the reply.

We do not support compatibility with third-party plugins officially, but we will do our best to find what might be the problem cause.

Most probably, we will need the cooperation of the third-party plugin, as we will not be able to understand their codebase without their help.

So we can not guarantee anything, but we will do our best.

Thanks.