WYSIWYG fields are not loading (js error) in the admin area

This thread is resolved. Here is a description of the problem and solution.

Problem:

I was unable to add or edit content in WYSIWYG fields, as both the Visual and Text editors were not loading. The browser console showed a JavaScript error related to a missing file at /wp-content/plugins/types/public/js/compatibility/themes/modern/theme.js.

Solution:

The issue was caused by the official Font Awesome plugin. Disabling this plugin resolved the problem, allowing the WYSIWYG editor to function correctly. If similar issues arise, testing in a minimal installation by disabling conflicting plugins can help diagnose the root cause.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 1 voice.

Last updated by Bobby339 1 month, 1 week ago.

Assisted by: Christopher Amirian.

Author

Posts

February 26, 2025 at 4:39 pm #2798337

Bobby339

Tell us what you are trying to do? Add / edit content to wysiwyg fields

Is there any documentation that you are following? No because diagnosing js errors are beyond my skillset

Is there a similar example that we can see? Yes, see the attached screenshots. See the "problem" screenshots, the WYSIWYG fields are not loading (Visual or Text both do not work), then see the console errors screenshot. It seems to be looking for a js file located at /wp-content/plugins/types/public/js/compatibility/themes/modern/theme.js but that file does not exist.

What is the link to your site? hidden link

February 27, 2025 at 7:03 am #2798437

Christopher Amirian

Supporter

Languages: English (English )

Hi,

Welcome to Toolset support. Please follow the steps below to update Toolset plugins to the latest version as you use an older version of the plugin:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update Toolset and its addons there.

If the issue is not fixed, please test for a minimal installation:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

February 27, 2025 at 5:07 pm #2798533

Bobby339

Problem fixed... it was the official FONT AWESOME plugin