WYSIWYG field inputs are deleted when post is updated/published

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 4 years ago.

Assisted by: Minesh.

Author

Posts

September 15, 2021 at 11:24 am #2169877

Altti Papinsaari

Hello, I noticed a bug with Toolset Types plugin version 3.4.13. This bug doesn't happen with earlier version 3.4.10.

I have custom post type with custom WYSIWYG and date fields. If I update post those WYSIWYG inputs are deleted/empty. This also happens when trying to publish or schedule a new post. Date fields work as they should.

September 15, 2021 at 12:23 pm #2169935

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is a known issue to us and already escalated to our Devs.
=> https://toolset.com/errata/content-of-wysiwyg-field-lost-when-updating-posts/

For now, you can downgrade to Types version 3.4.12.

September 16, 2021 at 11:49 am #2170953

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We just publish Types 3.4.14 that contains the fix for this issue. Could you please update ALL Toolset plugins to it's latest officially released version.

*** Please make a FULL BACKUP of your database and website.***
You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/