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[Resolved] WYSIWYG field does not display text

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the User's WYSIWYG field isn't showing the texts on the backend when using Firefox.

Solution:

This is actually a known issue with wordpress and we have prepared and errata page with the issue below.
https://toolset.com/errata/visual-tab-of-wysiwyg-field-doesnt-work-in-firefox/

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by Tomáš Klarovič 3 years, 6 months ago.

Assisted by: Shane.

Author
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#2106613
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I have a display problem, when editing content the text in the WYSIWYG field is not displayed.

Where is it:

Menu -> O škole -> Zaměstnanci (img 01.png)

Click on MgA. Bohumila Plesníková (img 02.png)

This will display a page with information about the teacher MgA Bohumila Plesnikova. Where the "O učiteli" information is displayed in order (img 03.png)

Here click on "Upravit Zaměstnanci" (img 04.png)

Here you can't see anything in the "O učiteli" box (img 05.png)

Here, but when I switch to "HTML" the text is displayed (img 06.png)

Please help. Thank you

#2106703

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thank you for getting in touch.

Are you using Firefox to view the WYSIWYG field ? If so then you will need to try using a different browser to view the editor.

Thanks,
Shane

#2106805

Hello, yes I use Firefox. Does this mean that with Firefox it will never work?

I tried Chrome now and no problem.

What do you guys recommend for internet browsing?

Thank you

#2106813

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thats correct. It is actually a known issue.
https://toolset.com/errata/visual-tab-of-wysiwyg-field-doesnt-work-in-firefox/

This is not something we can fix on our end as it is an issue with the wordpress core itself.

What I recommend is using Google Chrome.

Thanks,
Shane

#2106817

Thank you very much Shane.