Wrong language in recover password email

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 4 voices.

Last updated by Minesh 2 years, 9 months ago.

Assisted by: Minesh.

Author

Posts

January 18, 2022 at 10:11 am #2269227

Roberto

Hi,

I set up lost password and recover password pages following the membership site course. My first problem was that the forms in these pages used English instead of the native user language. So I found a workaround this issue in the forum using a custom function to manually translate those strings.
However the email sent using these forms are also in English whereas recover lost password emails sent using WordPress' native forms are in the native language as you can see in the attached pictures.
Am I missing any setting to set the email language or is it really a bug that needs to be fixed? If the latter is true could you provide me with a temporary fix since I need to deliver this membership site in a day or two?

Image description: the email above was sent by wordpress native recover password page. The one below was sent by Toolset recover password forms.

January 18, 2022 at 7:35 pm #2269761

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Roberto,

Thank you for getting in touch.

This is actually a known issue and we have an internal ticket on the issue. Unfortunately i'm not seeing on the Ticket where the developers have added a fixed version or an ETA for a fix.

However the team is aware of the situation.

Thanks,
Shane

February 8, 2022 at 1:04 pm #2286789

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Roberto

I spent more time on this issue recently while we await a fix from the developers and produced a patch that should resolve the problem in the meantime.

Please see https://toolset.com/errata/forgot-password-workflow-reverts-to-default-language-on-multilingual-sites/

February 12, 2022 at 2:46 pm #2290477

Roberto

Hi Nigel,

I applied the temporary patch. Then I tested recovering my own password. The email is half in Portuguese (The first sentences of the email) and half in English (the text related to the recovery link itself).

February 14, 2022 at 11:58 am #2291801

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Shane is on vacation. This is Minesh here and I'll take care of this ticket. Hope this is ok.

Based on the debug information you shared, I see you are not using WPML plugin to translate your content(strings).

The shared patch is designed for users of WPML, and now we know that we will require solution for non-English sites as well. We will add a note to our internal ticket so that it will not be missed and get fixed in near future release.