[Closed] WPML Media plugin installation not being recognized by Toolset

[Author]

Posts

[iballaR]

Tell us what you are trying to do? I am trying to sellect a better template in toolset but I cannot select the option that I want because the systems does not recognize having the plugin WPML Media installed in the system and it is.

Is there any documentation that you are following? No

Is there a similar example that we can see? No that I know

What is the link to your site? hidden link

[Mateus Getulio]

Hello there,

Can you try the following procedure to install the WPML Media and fix the issue?

- Inside your wp-admin please go to Plugins -> Add New.
- Then click on the "Commercial" tab and click on the "Check for updates" button in the WPML section
- After that please select the WPML Media plugin in the list and then click on "Download" at the bottom of the grid.
- Go to the plugins screen and make sure it is enabled

Alternatively, you might be able to manually install it following the steps:

- Download the WPML Media plugin within your downloads page: https://wpml.org/account/downloads/
- Go to Plugins -> Add New -> Upload
- Select the plugin you downloaded previously, install and activate it

Thank you, please give it a try and let us know how that goes.
Mateus

[iballaR]

Hello Mateus,
If you read my message, I talk about a plugin that it is installed but not recognized by toolset.
Attached you can see the plugin.
Can you please help any further?
Thanks

[Mateus Getulio]

Can you please try to remove the old WPML Media plugin and add it again to see if it starts recognizing it?

If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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