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[Resolved] WP Views Error Message

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by philipC-4 2 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#2266721
Screen Shot 2022-01-14 at 9.04.08 AM.png

Tell us what you are trying to do?

I need to customize the footer area.....When I click on "Customize" to edit the theme footer area I get the following error message. (screenshot attached)

"WP Views"

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Is there any documentation that you are following? no

Is there a similar example that we can see? no

What is the link to your site?

hidden link
Please let me know if you need login credentials.

#2266823

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Philip,

Thank you for getting in touch.

This is a known conflict between elementor and Toolset and as such we have created an erratas page to help with resolving this issue.

Please have a look at the link below as it provides a more detailed description of the issue as well as a workaround.
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Thanks,
Shane

#2268819

My issue is resolved now. Thank you!