I am trying to: List all Pages in backend
Link to a page where the issue can be seen: hidden link
I expected to see: A list of pages
Instead, I got: An empty list
I tried to debug and deactivated many plugins one by one:
Toolset Types is the culprit. Deactivating it fixes the issue (but is no solution). Activating it again, makes the Pages disapear from the list again.
Hi,
Welcome to Toolset support. I understand that the issue is showing when Types is enabled, but I will need you to do a troubleshooting step on WPML first.
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > WPML > Support > Troubleshooting (link)".
- Click the buttons annotated in the screenshot below one by one and wait for each button process to finish:
https://wpml.org/wp-content/uploads/2020/10/7206941-buttons.png
If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
I will also need your permission to copy your website to our server for further investigation.
Thanks.
Hi,
Thank you for login information. I tested a few things and could not find why this is happening. I want your permission to copy your website to our server to report this to the second-tier support.
Thanks.
Proceed, please. Permission granted. Thanks. 🙂
Hi,
Thank you, the website is copied and the issue is reported to second-tier support.
Just FYI, it may take time for an snwer due to the holidays season.
Thanks.
