[Resolved] WordPress BackOffice very long loading time

[Author]

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[quentinN]

Hello,
I'm contacting you because I'm going round in circles.
I'm having major problems loading the BackOffice on a site: hidden link
I've tried everything:
- With health care mode, I switched to maintenance mode
- I've installed a Woocommerce Default theme
- I deactivated / reinstalled plugins one by one

It turns out that the site (via the Query Monitor plugin) shows me page load times (on the Backoffice side, such as the “Pages”, “Articles”, “Dashboard” page) averaging 2s to 8s ... which is reasonable.

However, as soon as I reactivate Toolset, the BackOffice loading time jumps to 15s! And if I add Woocommerce, it averages 19s.

So I'm wondering if there isn't a link between Toolset and the slow loading of the BackOffice.
I'm on OvH performance 3 hosting (6 CPU, 12GB RAM), so that's more than enough. My database is almost empty (12%) and I have Mysql 5.7.
Loading times for database queries are very short ( > 0.02s).

Can you help me understand why Toolset takes so long to load the BackOffice? Is there a cleaning solution? Is it related to Woocommerce?

Quentin

[Minesh]

Hello. Thank you for contacting the Toolset support.

I see you are using WP Rocket plugin and here is the Doc that you should check:
- https://toolset.com/faq/how-to-use-optimization-plugins-with-toolset/

Could you please try to increase memory for your backend: Add following line to your wp-config.php file.

define('WP_MAX_MEMORY_LIMIT','512M');

Does that makes any difference? If no:
- Do you see any Javascript or jQuery error on your browser's console?

[quentinN]

Hi Minesh,

The WP_MAX_MEMORY_LIMIT code seem to have work 👌.

Thanks you
Quentin