HI, Yoast have reviewed the issue and are stating the issue is caused by Toolset Layouts. When they disable this plugin the page works fine with Yoast enabled. I did some of my own testing yesterday and found the page breaks if Yoast is enabled, along with WooCommerce Memberships. This should be a clue as we are seeing a permissions based issue where Admin users don't get the problem. Another interesting thing is with Yoast disabled on staging4 when I browse Phoncis I can see this at the top of the page - [WPSEO_BREADCRUMB] as per the screen shot below. This could be another clue, do you know how this is coded into the Phonics page and if its required, could this be the underlying cause?
With live we are currently working with Yoast disabled and a custom CSS to hide the breadcrumb text but we need to get Yoast enabled too.
Thank you for your continued patience. We temporarily disabled all plugins and enabled one at a time until we discovered that the Toolset Layouts is what changes the layout and outputs the multiple titles. As we are not familiar with the layout plugin, we were unable to determine where the issue comes from. Please reach out to the developer of the plugin for advice on tracking down exactly what code is being used to output the title multiple times in this layout.
do you know how this is coded into the Phonics page
Check the Resource Category Archive Layout: hidden link
I did some of my own testing yesterday and found the page breaks if Yoast is enabled, along with WooCommerce Memberships.
Okay great, that gives me more to work with. We're seeing the problem when Yoast, Layouts, and WC Memberships are all active. I'm still investigating and will update you soon.
I tried replicating this problem on my own local environment, but I wasn't able to see the same problem. Unfortunately I don't have access to the same plugin versions of Yoast SEO Premium and WC Memberships. I think it would be best for me to work with a clone of your site. Duplicator Pro does not work, and the other cloning software I have access to exceeds the maximum upload size on your staging site. I could work with a SQL dump file from the staging4 database and a backup of the plugins folder. Can you put those online somewhere and provide download links for me? Private reply fields are active here. The fields may say "Duplicator" but any download link is fine.
Okay that's fine, please provide a link to the SQL file. I'm having trouble replicating the problem in my local environment so hopefully the database dump will provide some answers.
Here are the errors I see when I try to import this SQL file:
[ERROR in query 991] Cannot add foreign key constraint
[ERROR in query 1000] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1003] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1009] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1014] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1015] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1016] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1017] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1018] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1019] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1020] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1021] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1022] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1023] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1024] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1025] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1026] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1027] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1028] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1029] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1030] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1031] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1032] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1033] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1034] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1035] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1036] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1037] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1038] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1039] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1040] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1041] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1042] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1043] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1044] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1045] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1046] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1047] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1048] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1049] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1050] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1051] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1052] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1053] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1054] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1055] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1056] Unknown column 'filenamemd5__hex' in 'field list'
[ERROR in query 1059] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1060] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1113] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1114] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1115] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1116] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1117] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1118] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1119] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1120] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1121] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1122] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1125] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1128] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1131] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1140] Unknown column 'ip__hex' in 'field list'
[ERROR in query 1145] Unknown column 'ip__hex' in 'field list'
If I ignore these errors, I can import the database with Western (ISO Latin 1) encoding. Then I am able to reproduce the issue we are seeing in staging 4. I have escalated this to my 2nd tier support team for further investigation, and I'll let you know what I find out. Sometimes errors in database imports must be resolved first.
As Christian is currently on vacation, I will be handling this ticket.
Our second tier supporters are mentioning that this is due to caching and suggested that your remove and remake this view Resource category: Children (Level 1)
The view Resource category: Children (Level 1) uses a content template (Loop item in Resource category: Children (Level 1)) , you will need to create a new content template as well because this content template causes the issue.
Hi Shane,
I am not that comfortable making that change, is this something we could do with help from you over a video call / screen share?
Or something you could fix with access?
Sure. I checked the forum for the url to the page where the issue is occurring but wasn't able to find it.
Could you send the link so that I can check ?
Sorry if you may have already provided it, but sometimes its difficult to get up to speed on an issue that was previously being debugged by another supporter
Hi Shane,
This is the page with the issue - hidden link
As I currently have the YostSEO plugin disabled the issue will not show. Do you have admin access to the main site?
Is there any risk to the change?
I dont have access to the live site but I checked the issue on the staging site but wasn't able to see it. As christian mentioned as well he wasn't able to replicate either.
Let me have the credentials for the live site, just to see what the issue looks like.
