Hello there,
After installing toolset plugin my wordpress admin doesn't seems to be working fine.
I'm having 2 issues.
1) Every time I click the preview button in page admin it opens a new tab which is very annoying.
2) I'm not able to add toolset shortcodes because the pop is not displaying properly. I believe this is happening from Armembership/form plugin and I was wondering if you can provide any suggestions on that?
Both of the issues can be found in this video hidden link
Regards,
Ramil
Hello There,
I took care of the below point, I just need help with the "Preview" button.
2) I'm not able to add toolset shortcodes because the pop is not displaying properly. I believe this is happening from Armembership/form plugin and I was wondering if you can provide any suggestions on that?
Hi, I noticed that your site uses WPBakery page builder and Toolset Layouts. These two plugins can cause conflicts with one another, so we suggest you pick one and deactivate the other one. Since you have fewer than 5 Template Layouts created in Toolset, I suggest you continue with WPBakery Page Builder instead. We have more best-practices for using Toolset and WPBakery together in our documentation here: https://toolset.com/documentation/user-guides/using-toolset-with-wpbakery-page-builder/
Regarding the Preview button issue, I cannot replicate it on my own local environment. I installed the same Toolset plugins, WPBakery, ARMember and ARForms, but the preview button always opens in the same tab for me. As a quick test, please temporarily disable all Toolset plugins, clear your browser cache, and test the preview button again. Is the problem resolved? If so, reactivate Toolset plugins one by one until the problem returns. Let me know what you find out, or if you would prefer I run the tests on your live site.
Hello,
I have to pick Wpbakery page builder plugin as my whole site is made from it. Is there anyway I can pause/freeze my toolset license because I won't be using it for a while and I don't want my support to expire for no reason. Let me know?
You can reach our account team by submitting a message here: https://toolset.com/home/contact-us/account-and-finance-contact-form/
They will be able to assist you with your question regarding your license.
My issue is resolved now. Thank you!
