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[Resolved] Wordpres 5.6 is breaking toolset maps

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 2 voices.

Last updated by Minesh 4 years, 1 month ago.

Assisted by: Minesh.

Author
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#1877533

I am trying to:
View a google map

Link to a page where the issue can be seen:
hidden link the maps is in the dropdown located in the upper right

I expected to see:
Google Map

Instead, I got:
Blank Map

I do see a map but only after clicking on one of the state names. I do see this error from the server logs:
[Tue Dec 15 20:21:45.547186 2020] [php7:error] [pid 10217] [client 2600:387:3:805::8f:51450] PHP Fatal error: require_once(): Failed opening required '/nas/content/live/veranoholdings/wp-content/plugins/toolset-maps/vendor/toolset/dynamic-sources/server/ds-instance.php' (include_path='.:/usr/share/pear/php:/usr/share/php') in /nas/content/live/veranoholdings/wp-content/plugins/toolset-maps/application/Bootstrap.php on line 64, referer: hidden link

#1877743

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

We have one known issue with the map that map works with Chrome but not with Firefox, Safari or Microsoft Edge browser.

What browser you are using?

In addition to that, I checked with the admin access details you shared but when I try to login to admin, it redirect me to my account page, it seems the user toolset you do not assign the admin rights. Can you please grant admin rights to toolset user so I can have access to admin.

#1878133

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Our Devs are working on this issue and we plan to release a hotfix version for Toolset Maps very soon. I'll keep you posted.

#1879193

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We publish the hotfix version for major Toolset plugins including Toolset Maps that contains the fix for this issue:
=> https://toolset.com/download/toolset-maps/#changelog

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

#1880405

HI, Thanks for taking care of this so quickly.

I still see an issue that I though would be important to share. Chrome and Safari works perfect. Brave browser didn't work until I turned the shields off. It worked prior. I'm not sure what they are suppressing with shields on, I know ads, but it is blocking the rendering of the maps.

Bryan

#1883353

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Please allow me to check with our Devs and I will get in touch with you as soon as I know more.

#1883383

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I just installed the Brave Browser and try to load the link of your site and I can see the map on first load and its working as expected.

Please check the following video: hidden link