[Resolved] WooCommerce views

[Author]

Posts

[jelle-jacobd]

Hi,

WooCommerce views is overriding my theme settings for displaying the product archive pages. Product pages are left unharmed. What should I do about this? WooCommerce views settings are set to basic or default.

If I deactivate WooCommerce views everything is back to normal as it should be, but in that case I can't use the WooCommerce views attribute shortcodes which I need in a different view.

Current URL with WooCommerce Views enabled: hidden link

When disabling WooCommerce views, the same page looks as it should and like defined in theme settings. Zephyr > Theme settings > Shop > Shop page. Please notice the difference in design of the products cards (see: attached screenshot). Also the filters and product counts total are left out which is correct.

Thanks.

[Nigel]

Hi there

First, double check that the settings for the product archive at Toolset > WooCommerce Views are as shown in my screenshot.

Next, make sure you didn't create a custom WordPress archive and leave it assigned to products.

Go to Toolset > WordPress Archives and check whether there is a custom archive assigned to products.

If there is change the usage so that it is not assigned to products any longer. (You can delete it if you like.)

[jelle-jacobd]

Hi Nigel,

Thanks for getting back to me so quickly. I can confirm my settings are correct as shown in my screenshot. Also no (product) archives available as well. Please see the second screenshot. What should I do now?

Thanks.

[Nigel]

I visited the link you shared (hidden link) with the WooCommerce Views plugin activated and with it de-activated and I can't see any difference.

I'm sharing the two screenshots, although to me they look the same...

Perhaps you had some caching issue?

[Nigel]

Sorry, seeing those side by side I realise the product archive title displays or does not depending on whether the plugin is active.

Let me look a little closer at that.

Anything else?

[jelle-jacobd]

Hi Nigel,

Thanks for getting back at me. They're not the same actually, sorry. I f you look closer you'll see that the layout is different. Please hover over a product. Also the price should not be visible with the grid layout used with my theme.

[Nigel]

I've been going around in circles trying to fix this but have been unable to.

The problem is that WooCommerce ships with a standard template for product archives.

Your theme ships with a custom template for product archives, which overrides it.

The Toolset WooCommerce Views plugin isn't recognising the custom template from your theme, and so the standard WC template is being used instead, as it is not possible to specify the theme template in the settings.

There is no such problem with, say, the twentynineteen theme, where custom archive templates *are* recognised and can be chosen in the settings.

I've now had to pass this to my colleagues in second tier to see if they can identify the root cause, and I'll get back to you with their feedback.

Thanks for your patience.

[jelle-jacobd]

Hi Nigel,

Thanks for getting back at me and of course, the effort. Look like the issue is not a hand for the single products pages which uses a similar approach and which is also recognised by Toolset right? Like in the screenshot. If so, I understand what you mean:)

hidden link

Looking forward to the reply from second tier.

Thanks again and have a nice weekend.

[jelle-jacobd]

Hi Nigel,

How are you? Any progress that's shareable on the issue?

Thanks, Jelle

[Nigel]

It has been passed to the developers, although the developer responsible for WooCommerce Views is on vacation this week, so I have it on my list to discuss with him on Monday when he returns.

So I don't have any update for you just get, but I'll keep pushing to get it fixed.

[jelle-jacobd]

Hi Nigel,

Thanks for the update. Good to know. Looking forward to hear form them as soon as possible.

[jelle-jacobd]

Hi Nigel,

Any progress worth mentioning on the issue? My client is pushing me to fix the issue within the upcoming week. Is it possible to provide me with a status update?

Thanks.

[Nigel]

I've asked for an update, I'll let you know what the developers come back with.

[Nigel]

The developer says he is working on this right now, and will try to prepare a patch for you that you can apply without waiting for a plugin update.

[jelle-jacobd]

Hi Nigel,

Thanks, that would be really helpful. Looking forward to it. Any estimates to share? Can expect it today or after the weekend?

Thanks.