[Resolved] WooCommerce still overriding custom Product template

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[keithP-6]

It appears that WooCommerce is not letting the custom Toolset content template we created to display correctly. Everything in the "description" tab is coming from the Toolset WooCommerce Blocks content template, but you can see the default WooCommerce content is still showing above it. What are we doing wrong here?

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[Minesh]

Hello. Thank you for contacting the Toolset support.

I'm not sure whats going wrong until I review your current setup.

Can you please make sure you followed the following Doc:
- https://toolset.com/course-lesson/creating-custom-templates-for-single-product-pages/

If yes, you can send me admin access details and allow me to review your current setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

It seems this is due to the custom child theme you are using.

Can you please check with one of the our recomonded theme and check if it works with any of the recomonded theme.
- https://toolset.com/documentation/recommended-themes/

[keithP-6]

I actually found that as well. The child theme was not declaring WooCommerce support in the functions file. Once I added it, the issue seemed to be resolved. Thanks!