WooCommerce Products Admin Not Available when Access Plugin is Active

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Access plugin, Integrating with other plugins

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

March 3, 2018 at 2:42 pm #621693

robS-9

When the Toolset Access plugin is active I am not able to view or access WooCommerce Products Admin section - we can see categories and tags but the Products View or Add Product disappears?

March 4, 2018 at 6:05 pm #621837

Christian Cox

Hi, this may indicate a conflict with another plugin or theme. Please try the following troubleshooting steps:
- Make sure you're testing with Admin user in wp-admin. If not, what User role is this? Check to be sure this role has permissions to access the Products admin area.
- Deactivate all plugins except Toolset Types and WooCommerce, then activate a default theme like Twenty Seventeen
- If you must, you can activate a plugin like Maintenance Mode while testing.
- Check the Products menu again.
- If the problem is resolved, reactivate Access and try again.
- If the problem returns, then check the role permissions in Access.
- If the problem does not return, then there is most likely a conflict with another plugin or your theme. Activate your theme and plugins one by one until the conflict is revealed.

Let me know the results.