Woocommerce/Checkout page and shipping address

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Starter Theme

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 11 months ago.

Assisted by: Christian Cox.

Author

Posts

December 16, 2017 at 5:45 pm #599546

PiotrO586

Hi,

I would like to display on a checkout page (I use Woocommerce) an option for a customer to be able to choose whether shipping address is different from billing address or it is the same. I contacted Woocommerce but they say it is a theme issue. I use Toolset Starter Child theme and on a checkout page I only see billing address:
hidden link

I don't use add_filter( 'woocommerce_cart_needs_shipping_address', '__return_false');

So how to enable shipping address option on checkout page?

December 17, 2017 at 7:05 pm #599642

Christian Cox

Hi, I'll try to help. Nothing in the Toolset Starter theme should be preventing this option from appearing in the Checkout page, so I suspect something else is going on.
1. Have you added any shipping zones in WooCommerce > Settings > Shipping > Shipping Zones? At least one zone should be added here.
2. What are your settings in WooCommerce > Settings > Shipping > Shipping Options > Shipping Destination?
3. Does it make a difference if you try to checkout as a registered User or a Guest User?
4. Activate a default theme like Twenty Seventeen. Is the shipping address option showing as expected?