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[Resolved] Woocommerce category archives don't load products

This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 12 replies, has 2 voices.

Last updated by Shane 7 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#536738
Screen Shot 2017-06-14 at 9.41.11 AM.png

I am trying to: use WooCommerce default category archive pages

I visited this URL: hidden link

I expected to see: a normal WooCommerce category archive page

Instead, I got: a message that says "You need to select a layout for this page. The layout selection is available in the page editor."

Here is a brief video explaining hidden link

#536815

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can have a look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#536846

Thanks Shane! Below is your login info.

Dallin

#536866

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

Thank you for the credentials,

Just as a test would you mind disabling all the non-toolset plugins and try again. I also noticed that the shop page is behaving quite strange as there are no items there either.
hidden link

Please let me know.
Thanks,
Shane

#536880
Screen Shot 2017-06-14 at 2.50.08 PM.png

Hi Shane,

I deactivated all plugins accept Toolset and Woocommerce. It still seems to be happening. The shop page was acting weird because I had created a redirect. I removed that as well.

#536884

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

Could you install the genesis layouts integration and let me know if the problem still persists.
hidden link

Thanks,
Shane

#536890
Screen Shot 2017-06-14 at 3.00.42 PM.png
Screen Shot 2017-06-14 at 3.00.29 PM.png

hidden link
hidden link
hidden link

Ok, I installed and activated it. Now it loads. The reason I wanted to avoid installing the genesis layouts integration is because now on any archive page the header and footer vanish. I wanted to use the theme's menu and footer. I have use the Toolset layouts. But from my experience the style doesn't match.

So ideally I would like to use Toolset without the genesis layouts integration so I can use the themes default footer and header site wide.

Thanks again Shane for your patients.

Dallin

#537329

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

So in order to use Layouts with Genesis, you will need to use the integration plugin, if Layouts is used without it then integration issues will occur.

Why not create your pages using Content templates from Views if your intention is to Not utilize Layouts.

I'm assuming this will ease some of these issues that you are currently experiencing.

Please let me know.
Thanks,
Shane

#537788

Hi Shane,

Here is brief video showing you what is going on. I think I'm close hidden link

#537820

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

Thanks for the link however it seems to be broken.

Could you try re-sending the link.

Thanks,
Shane

#537822

Sorry about that Shane, here it is hidden link.

Dallin

#538764

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

Thanks for the video, i'm currently having another look right now.

Thanks,
Shane

#538770

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dallin,

From it seems that this Archive here is being used alongside a layout.
hidden link

So thats why its not being used for the current archive while layouts is disabled. What you can try doing is to recreate that Custom Archive and assign it to your resource archive and see if that helps.

Thanks,
Shane