[Closed] Won't Let Me Register Toolset

[Author]

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[crystalK]

I have an account for 1 site. I created a site in the account and tried to add the code to the website and it keeps saying I have an invalid site key for the current site. Here are screenshots of my WordPress site and my account. Can you please tell me anything else to try to remedy this issue? Thank you!

[Mateus Getulio]

Hi there,

Thanks for your contact!

May I kindly ask you which is the exact URL are you trying to register? Please make sure that it is the same one that appears in the Settings -> General -> URLs fields. If it is not, just follow these steps:

- Go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key (remember, use the same URL that appears in Settings -> General), and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below Toolset plugin
- Add your new Site Key copied above

It should be solved after this. Please give it a try and let us know how it goes.

Regards,
Mateus.

[crystalK]

Hello,

Thank you for the response. I followed your instructions and I still get the same result. Do you have any other suggestions?

[Mateus Getulio]

Hi there,

Thanks for your reply.

And if instead of making the key directly in your wpml.org account, you try to use the 'Get a key for this site' link in the last screenshot you share?

If still not solved, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support
**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

[crystalK]

Hi Mateus,

Was just checking in to see if you have had any luck figuring out the issue with our site being registered with Toolset?

Chris

[Mateus Getulio]

Hi Chris,

Thanks for your reply.

For this we'll need to have the access to the website. Would it be possible, by chance? I'm marking your next reply as private again.

Please let us know. Thank you.

[Mateus Getulio]

Hello Chris,

Thanks for providing the credentials, but unfortunately we receive a message saying that 'Mateus' is not a registered user: hidden link

Could you please review it? I'm marking your next reply as private again, in case you want to provide new login info.

Keep us posted. Thank you.

[crystalK]

Mateus,

Please try logging in again with the same credentials.

[Mateus Getulio]

Hello there,

Thank you for correcting the credentials.

When we go to hidden link, and click on 'check now', we can see that the communication with the Toolset servers is not working fine.

Having said that, may I kindly ask you to verify that the IPs for the following URLs are allowlisted with your hosting provider and then try one more time register the website?

hidden link
hidden link
hidden link
hidden link

After giving allowlist to these URLs, just try to regenerate a new license key. Please keep us posted about your results. Thank you.

[crystalK]

Mateus,

I can only whitelist IP's not URL's. Can you please provide the IP's to whitelist?

[Mateus Getulio]

Hi Chris,

Thanks for your reply.

Here it goes the IP addresses for the URLs:

wpml.org -> [3.217.71.12]
cdn.wpml.org -> [52.85.213.91]
api.wpml.org -> [3.90.99.127]
d2salfytceyqoe.cloudfront.net -> [13.227.106.3]
api.toolset.com -> [52.86.63.190]
d7j863fr5jhrr.cloudfront.net -> [13.227.97.123]

Please keep us posted. Thank you.

Regards,
Mateus.

[crystalK]

I have entered the ip addresses to be whitelisted and it doesn't seem to fix the issue. Also when I go to the Installer System Status page it shows a green check for toolset api server, but when I click "check now" it turns red. What else do you suggest?

[Mateus Getulio]

Hi there,

Thanks for your reply.

Just to make sure, do we have your authorization to make a copy of the website and migrate it into another server? In order to perform more complex tests without compromising the live production.

Please keep us posted about it. Thank you.

[crystalK]

Would it be sufficient if we made a staging site for you to test on?

[Mateus Getulio]

Hello Chris,

That would be useful, yes. Your next response will be private again, in order to share the staging access.

However, if it's possible to get a website copy, please confirm it to us (since it might be necessary, depending on the debugging results).

Looking forward to your reply. Thank you.