With Toolset installed there are fewer options in Wordpress management bar

This support ticket is created 6 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Divi integration, Toolset Theme integration

This topic contains 5 replies, has 2 voices.

Last updated by Francisco Ramón Molina Busquiel 6 years, 10 months ago.

Assisted by: Christian Cox.

Author

Posts

November 12, 2017 at 12:38 pm #588907

Francisco Ramón Molina Busquiel

With Toolset installed there are fewer options in WordPress management bar.
There are no options 'New', 'Edit Page', 'Enable Visual Builder'.
This is normal?
Look at the screenshots.
Thanks for your help.
Best regards,
Francisco R.

November 12, 2017 at 7:48 pm #588966

Christian Cox

Hi, if everything else is the same, the toolbars should be the same.
- Can you share your settings in Toolset > Settings > General > Admin bar options?
- What role is the user Francisco Ramón?
- What role is the user franra_2017?
- Is the toolbar different if you temporarily disable Access?
- ?et_fb=1 indicates that the Divi Builder is active. However, on /es/soporte I don't see the "Exit Divi Builder" button, which seems to indicate a problem. Are any JavaScript errors displayed in the browser console?

November 12, 2017 at 11:08 pm #588982

Francisco Ramón Molina Busquiel

> Can you share your settings in Toolset > Settings > General > Admin bar options?
Look at the screenshot.
> What role is the user Francisco Ramón?
> What role is the user franra_2017?
Administrator
> Is the toolbar different if you temporarily disable Access?
If I disable Toolset Access the administrator menu bar is displayed correctly.

November 13, 2017 at 2:28 pm #589163

Francisco Ramón Molina Busquiel

Christian, Any solution for these problems?

November 13, 2017 at 5:44 pm #589222

Christian Cox

- I didn't receive your answer to this question: ?et_fb=1 indicates that the Divi Builder is active. However, on /es/soporte I don't see the "Exit Divi Builder" button, which seems to indicate a problem. Are any JavaScript errors displayed in the browser console?

- I see that one of these pages is in the /es directory. Does that indicate this site is set up in multiple languages? I don't see that you're using WPML, so I'm not clear on how your translation system works. Are both users set up to be able to edit and translate posts in all languages?

- If you temporarily disable all non-Toolset plugins and activate a default theme like Twenty Seventeen, is the problem resolved?

November 13, 2017 at 6:49 pm #589235

Francisco Ramón Molina Busquiel

I have found the problem
It was a code that I had specified from the DIVI support.
I have canceled it and now everything works correctly.

Thanks for your help.

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.