Will not upload images

This thread is resolved. Here is a description of the problem and solution.

Problem: Suddenly I cannot upload images in my Form.

Solution: Update plugins and resave site permalinks.

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by LisaA1200 5 years, 8 months ago.

Assisted by: Christian Cox.

Author

Posts

May 1, 2019 at 4:44 pm #1238289

LisaA1200

I cannot get the toolset form to upload images anymore. Can you see what is causing the issue. It used to work.

May 1, 2019 at 5:49 pm #1238306

Christian Cox

Hi, can you resave your site permalinks in Settings > Permalinks, clear your browser cache and test again? The Form seems to be set up correctly. If this doesn't resolve the problem right away, please tell me:
- Are you talking about the form on the new-submission page, or somewhere else?
- Which image upload is failing - the featured image, the Photos custom field, or both?
- Is it okay for me to test it on the live site?

May 2, 2019 at 12:43 am #1238389

LisaA1200

I updated the Forms plugin and reset my permalink and that took care of the uploading the featured image. My issue is resolved now. Thank you!