[Resolved] Widget area edit/delete functions inaccessible

[Author]

Posts

[virageguitars]

Hi, everybody!

I created some widget areas, but edit/delete functions not work - they inaccessible, see image.

What I can do?
Who can help me?

Thanks to all for your help

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

Thank you for contacting our support forum.

This widget area is a part of a Layout correct?

If so then you can just delete the cell that the widget area is in and it should remove it as well.

Please let me know if this helps.
Thanks,
Shane

[virageguitars]

Hi,

Of course, I undestand: I delete cell from layout - and widget area... disappears from this layout 🙂

But, widget area still exist in WP manage widget page, although this widget area nowhere used, see image.

Thanks for your time,
Henadz

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

It seems that these widgets are from the theme itself.

These require that you remove the actual code for these widget areas from the theme files itself.

These are the default widget areas.

Please let me know if this helps.

Thanks,
Shane

[virageguitars]

Not, these are not the default widget areas.
These widget areas that I created with help of Layout

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

Would you mind allowing me to have admin access to the website so that I can have a look?

The private fields will be enabled for your next response.

Thanks,
Shane

[virageguitars]

Done

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

I took a look at this problem.

I suspect that there might be a plugin causing you not to be able to delete these areas.

Would you mind temporarily disabling all your non-toolset plugins and try deleting the widget area again ?

Once you have done this please let me know.
Thanks,
Shane

[virageguitars]

I disable all non-Toolset plugin and tried to delete widget area from layout, but button "Edit/Delete selected area" still inaccessible

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

In this case I would like for you to provide me with a duplicator package of your website.

This way I can perform some more tests and debugging procedures in order to see whats wrong.

To provide me with the duplicator package please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

I'm having our team check on the issue currently.

Thank you for your continued patience.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

Just posting an update here.

I've escalated your ticket to our 2nd tier supporters for further debugging.

Thanks,
Shane

[virageguitars]

Hi, friends,

I just wanted to ask how's it going?

[virageguitars]

Is anybody at home?

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hello,

Sorry for the delayed response.

I'm in dialogue with our second tier supporters in order for them to understand the issue exactly.

Thanks,
Shane