white screen of death when toolset and kadence blocks both active on this site

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 5 months, 4 weeks ago.

Assisted by: Mateus Getulio.

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July 23, 2024 at 5:15 pm #2709075

Line49 Design

when toolset and kadence blocks both active on this site and I am trying to edit a Project or any post, I get the white screen of death. Even with vanilla 2024 theme, no other plugins and no content on page the issue persists.

Link to a page where the issue can be seen:
hidden link

July 24, 2024 at 5:59 pm #2709255

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

I checked it and the issue is not happening in a sandbox containing fresh copy of WordPress and Toolset.

hidden link

I installed Kadence Blocks – Gutenberg Blocks in the sandbox and the editor doesn't crash as in the test site.

I tried changing the PHP version on the staging site via htaccess, but it didn't work and I ended up locked out the site.

Can you please provide us with ftp access to the staging site as well? I'm enabling the private fields in your next reply.

Are you able to temporarily switch to PHP 8.0 or 8.2 to see if this error is associated with the PHP version?

Thank you, please let us know.
Mateus

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