[Resolved] When Types plugin is activated, can't access WordPress admin (500 error)

[Author]

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[danaW-2]

I am trying to: Activate Types

I visited this URL: hidden link

I expected to see: the WordPress admin

Instead, I got: white screen, 500 error. When I deactivate the TYPES plugin (by renaming the "types" folder in the plugin directory), I *am* able to access the WordPress admin. I have reinstalled the latest version of types by downloading it from https://toolset.com/account/downloads/ and have checked what version of PHP my site uses (5.4). Please help!

[Luo Yang]

Dear Dana,

The latest version of Types plugin is version 2.2, you can download it here:
https://toolset.com/home/types-manage-post-types-taxonomy-and-custom-fields/

And the problem you mentioned above is abnormal, which might be a compatibility problem, I suggest you check these:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) Enable PHP debug mode, copy and paste the debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
https://toolset.com/documentation/user-guides/debugging-types-and-views/

[danaW-2]

Thank you very much for this detailed response. I've determined that it is indeed a conflict with or error in the custom theme. I'll be troubleshooting that. Cheers!