[Closed] When toolset Toolset Types is active the Theme Customizer doesn't load

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[leonardF]

When the Toolset Types plugin is active on my site I'm unable to load the the Theme Editor for any theme including the default 2024 theme. Additionally there are bugs with the Pages section of the wordpress dashboard where the "Screen options" top button doesn't work on that section. I have deactivated all plugins except Toolset Types and activated only the default 2024 wordpress theme. Both issues are still there, if i turn Toolset Types off the issues go away.

I am trying to:
Issue 1: Use the theme customizer / or editor under the appearance section of the dashboard.
Issue 2: Press the "screen options" button on the pages section.

Link to a page where the issue can be seen:
Issue 1:/wp-admin/site-editor.php
Issue 2: /wp-admin/edit.php?post_type=page

I expected to see:
Issue 1: The theme editor
Issue 2: The screen options dropdown

Instead, I got:
Issue 1: The theme editor that doesn't load
Issue 2: The button does nothing when clicked

[Christopher Amirian]

Hi there,

Toolset does not have support for the themes that only use the Full Site Editing mode.

But to test, Would you please use the 2021 as a test and see if it works ok there?

Then I will be able to have a better idea if this is happening for a FSE theme or even the classic themes too.

Thanks.

[Christopher Amirian]

Actually I tested on this Sandbox website and it seems to be working ok:

hidden link

Would you please confirm that the same issue can not be seen in the site I mentioned?

[leonardF]

Hi Chris,

I just tried with the wordpress 2021 theme and the "Customize" link doesn't load. So same problem just with the older method for editing a sites appearance. Same issue when i use the GeneratePress theme.

When Toolset Types plugin is active I am not able to load any "Customize" or Full Site Editing mode on any themes.

Sandbox site
I can confirm that the fact this page loads and allows you to edit the site means you not suffering the same issue as me: hidden link

[Christopher Amirian]

Hi there,

I went over the site and did a few troubleshooting steps with no results.

I installed the duplicator plugin and am in the process of creating a dump of the website so I can share it with the second-tier support.

I will get back to you as soon as I have an update.

Thanks.

[leonardF]

Great thank you Chris. I look forward to their solution.

[Christopher Amirian]

Hi there,

The second tier support mentioned that the issue is because of a huge amount of the options table on your website database:

Note that wp_postmeta table on this site is a whopping 5Gb, so it's not altogether surprising that a custom fields plugin might encounter resource issues.

The issue was fixed by increasing the PHP memory limit up to 1024M, it did not work below that option.

So you will need to either clean up your website database by hiring a developer, or increase your PHP memory limit to 1024M or more.

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '1024M');
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

Thanks.