[Resolved] When Toolset Forms is active admin is SUPER SLOW (Fresh new WordPress 5.3.1)

[Author]

Posts

[erezY]

I am trying to: Activate Tooset Forms on WordPress 5.3.1 running Twenty Nineteen theme. Admin does super slow when its active.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I checked the debug information you shared and I see that you are using the latest version of Toolset plugins.

However, I would like to have more details. When you say "Admin does super slow when its active.":
- Do you mean that the whole admin section is slow when Forms plugin is active or is there any specific pages that is slow?

[erezY]

Any page I navigate to in admin takes 10+ seconds to load. Without the plugin active.. any page instantly loads.

[Minesh]

I just tried to reproduce the issue by installing the latest Types, blocks and access plugin which I can see with the debug information you shared and I do not able to reproduce the issue.

Can you please share admin access details so that I will try to troubleshoot the issue further.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Actually, I do not require cPanel access details but I need wp-admin access details.

As I understand, this is your staging site: hidden link

I need wp-admin access details for your above staging/beta site.

I have set the next reply to private which means only you and I have access to it.

[erezY]

Once you log into cpanel, scroll down to My Application and you will see WordPress "Bill Reminder" Click on this. Once you are in application area, you can click on the admin link and it will automatically log you into the admin.

If you must have direct access, I will need to reset the password.

[Minesh]

thank you for sharing the information. Yes, I can log in now.

I've activated the Toolset Forms plugin on your install and I checked the following pages:
=> hidden link
=> hidden link
=> hidden link

I do not see any significant issues. All of the above pages are loaded between 6-8 seconds on your server.

Then I installed the duplicator plugin on your site and downloaded the duplicator copy on your install and installed in on my local test server and I can see it takes 5-6 seconds. Even I installed the "Query Monitor" plugin to check and verify if there is any slow queries but I do not find much that is should affect the admin slow time.
=> https://wordpress.org/plugins/query-monitor/

I suggest you should try with a different server - do you see any difference?

[erezY]

Thanks for your assistance. It turns out to be our corporate UTM firewall.. It mustn't like something in the code when it scans it. When I by pass by using my Mobile 4G connection it works perfectly.

Thanks
Erez

[erezY]

My issue is resolved now. Thank you!