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[Resolved] When opening an image in lightbox, the close icon gets duplicated a lot of times

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 3 voices.

Last updated by Shane 3 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#2201457

Please see this screen recording: hidden link

#2201621

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

The video shows the problem on the front end.

What are we looking at? An Artwork post, displayed using a Toolset Content Template?

The Artwork post has an images custom field, and you have output the image using a Toolset Image block, with the link option set to lightbox?

Or something else?

#2201631

Hi Nigel,

It's a single post template which uses the Toolset image block to show the feature image for that post, and links to lightbox. I can give you access if you need it of course.

#2201871

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Marcel,

Yes please provide me with access to the site so that I can have a look at this for you.

Thanks,
Shane

#2202975

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Marcel,

Thank you for the credentials. I was able to clearly see the issue.

However are you able to provide a staging site where I can perform some further checks without affecting your live site ?

I've attempted to create a copy of the site but with little success.

Thanks,
Shane

#2203503

Sorry, no, there's no staging site available.

#2205107

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Marcel,

Then would it be ok to perform the debugging steps on your live itself ?

Thanks,
Shane

#2205121

Sure 🙂

#2205369

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Marcel,

I did some tests on the site and found that the issue is stemming from the content template itself.

What I would like for you to do is to remake this content template completely. I've created a test template with the post below and as you can see the issue doesn't occur here.
hidden link

Thanks,
Shane