We registered the website in 2020 with Toolset. Now the customer complains that the message appears that toolset is not registered. is this a bug? we changed our credit card and an inactive card was integrated for a short time, could this be the reason? I can now simply integrate a new key, I'm just concerned that it doesn't happen again. Hope you can help me.
i couldn't find a Update at this place. But this is the message from "Plugins":
Subscription expired. You must either purchase a new subscription or upgrade if available.Revalidate subscription
If you have already purchased or renewed your subscription and still get this message, please revalidate your subscription.
(You can see, our subscription is paid and still running)
After pressing the button, it says the key is invalid.
Given that you're getting this I recommend reading below.
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.
To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"
From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.
You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.
