[Resolved] Web browser hangs when trying to edit a content template

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[Praneetha]

Tell us what you are trying to do?

We have Toolset running on sandbox.jhatkaa.org. When I go to 'Toolset > Content Templates' in my wp dashboard and open a template named "Template for Campaign Page" that I created, my browser hangs. The ID of this content template is 575.

Is there any documentation that you are following?
I couldn't find any specific to this issue.

Is there a similar example that we can see?
Not that I know of.

What is the link to your site?
sandbox.jhatkaa.org

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange. Is that a blank content template or have you added any other blocks to that content template?

If thats a blank content template what if you delete that content template and create brand new one and see if that helps.

[Praneetha]

Hi Minesh,
Thanks for the quick response. The template is not blank and has a view.

[Minesh]

That is really strange. I'll have to check if I'm able to see the issue.

Can you please share admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

It seems the content template you try to edit is having "Fields and Text" block. There is a issue with that with WordPress version 6.1.

This is a known issue to us and here is the errata:
- https://toolset.com/errata/fields-and-text-block-broken-with-wordpress-6-1-update/

The workaround to resolve this issue is to downgrade the WordPress to version 6.0.3 that should help you to resolve your issue.

[Praneetha]

Thanks Minesh! I will downgrade it and test it. Could you also please let me know when can we expect Toolset to upgrade the framework so that it works with latest wordpress version.

[Minesh]

Ok, please let me know how it goes.