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[Resolved] We cant update site key.

This support ticket is created 4 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 5 replies, has 2 voices.

Last updated by cristobalF 4 years, 12 months ago.

Assisted by: Shane.

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#1788533
Captura de Pantalla 2020-09-24 a la(s) 05.05.45.png
Captura de Pantalla 2020-09-24 a la(s) 05.05.05.png

we followed these instructions:

Scroll to the Toolset plugins panel and click Unregister Toolset from this site if it is visible, and confirm the action.
Click the blue Register Toolset button and paste the new site key you copied in Step 3, then click OK to complete the registration update.

but there is no "unregister" button

#1789281

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cristobal,

Thank you for getting in touch.

If you go to Plugins -> Add New and click on the commercial tab you should see the toolset installer screen.

From here you should be able to able to unregister the plugins.

Secondly please follow the instructions exactly below to re-register the site.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Thanks,
Shane

#1789795

We are using an environment that does not allow plugin download / installation through wordpress admin so
the menu plugin -> add new is not available.

If programatically we add the valid key using a PHP constant, define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'your-site-key' );
will this override the existing Toolset invalid key?

I tried to find the key in the database but couldn't find any on wp_options so I don't know where the key is stored
in order to override it manually.

#1790481

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cristobal,

Yes if you use the PHP constant, it will use this instead of the one that is stored on the site itself.

However check if you have access to this page here /plugin-install.php?tab=commercial

This should give you access to our installer that would've had the key installed.

Thanks,
Shane

#1790727
Captura de Pantalla 2020-09-25 a la(s) 16.54.42.png

As I told you, on our production environments there is no chance to have that functionality.
We will go with de PHP Constant workaround.

Thanks

#1790953

OTGS_INSTALLER_SITE_KEY_TOOLSET Php constant work as expected. Thanks!