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[Resolved] We are having issue with a Elemntor single template files for woocommerce

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by Shane 4 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#1737519
Annotation 2020-08-13 091701.png

Tell us what you are trying to do?
We had created a Single Template file for woo-commerce products using elementor with toolset dynamic fields. It was working fine but it stopped showing correctly for some reason.

The template itself shows fine but when you go on the front end to see one of the actual products this is what we are getting hidden link

FYI, we are using a Toolset view to show the shop archive which you can see here hidden link and it's working fine.

We have checked the template files to make sure there is no conflict and tried disabling and enabling other single templates for products and we get the same results.

I have attached the element template we have created.

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

#1737755

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can have a detailed look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1739499

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for the credentials, the problem is actually with the elementor template that you are using for the single products.

I'm not too familiar with elementor templates but it seems that the template is not being applied to the product post type. Can you get in touch with their support team for further assistance on this one.

Thanks,
Shane