I am trying to: trying to log in to the backend
Link to a page where the issue can be seen: hidden link
I expected to see:
Wordpress backend
Instead, I got:
Warning: file_exists() expects parameter 1 to be a valid path, string given in /domain//wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 123
Warning: include_once(): Failed opening '' for inclusion (include_path='.:/opt/alt/php72/usr/share/pear') in /domain//wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 127
Fatal error: Uncaught Error: Class 'Types_Helper_Url' not found in /domain//wp-content/plugins/types/vendor/toolset/types/help.php:19 Stack trace: #0 /domain//wp-content/plugins/types/vendor/toolset/types/admin.php(185): wpcf_admin_help('wpcf-cpt') #1 /domain//wp-content/plugins/types/application/controllers/admin_menu.php(143): wpcf_admin_toolset_register_menu_pages(Array) #2 /domain//wp-includes/class-wp-hook.php(288): Types_Admin_Menu->on_admin_menu(Array) #3 /domain//wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #4 /domain//wp-content/plugins/wp-views/vendor/toolset/toolset-common/inc/toolset.menu.class.php(74): apply_filters('toolset_filter_...', Array) #5 /domain//wp-includes/class-wp-hook.php(288): Toolset_Menu->admin_menu('') #6 /domain//wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #7 /domain//wp-content/plugins/types/vendor/toolset/types/help.php on line 19
A critical error has occurred on the site. Check the inbox for the site administrator's email for further instructions.
Hello. Thank you for contacting the Toolset support.
This is strange. I do not see any other user reported such an issue yet. As the error you are getting is fatal error I will require wp-admin as well as FTP access details so using FTP access details I will try to login to your server and strat troubleshooting.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Ok. If you not able to share the access details, the following are the options.
- you can share staging site where I can see the issue if that possible for you.
or
- send me duplicator copy of your site:
=> https://toolset.com/faq/provide-supporters-copy-site/
or
- Try to rename the Types plugin folder available under plugins folder or try to reinstall the Types plugin somehow.
Let me know if you require any help from this end.
