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[Closed] Visual Editor issue – Insert/edit link

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 3 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#2447779
2022-08-31 11_41_43-Edit layout ‹ Network of AU Dentists _ Bupa Dental Care — WordPress.png

Hi there,

We use the layouts visual editor to manage our pages on hidden link

When we attempt to edit, add or remove a hyperlink using the Insert/edit link function nothing happens. The function does not seem to work.

It seems to happen when we flick between HTML and Visual mode.

Can you also advise on how we can edit / reassign a page template to an existing page?

Under Template Layout on the right-hand panel when editing a page, it shows us the Selected template layout but provides no option to change it; when we create a new page, the options to select a layout are greyed out. We are an administrator and have full WP backend access.

Thank you.

#2448121

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tim,

Thank you for getting in touch.

In a case like this when the plugins are not functioning as intended we recommended that you disable the non-toolset plugins.
What this means is that you will need to go through your list of plugins and disable each of your plugins one at a time while checking to see if the issue still remains.

Thanks,
Shane

#2455031

Thank you, Shane,

I have been on leave all last week.

I will follow up on this in the next few days and attempt to determine if a plugin conflict is the cause.

Kind regards,

#2455657

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tim,

Thanks for the update.

Once you're able to test this please let me know.
Thanks,
Shane

The topic ‘[Closed] Visual Editor issue – Insert/edit link’ is closed to new replies.