Views slider is showing outside the container in Firefox

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by MorganM3180 3 years, 1 month ago.

Assisted by: Jamal.

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September 24, 2021 at 3:36 pm #2178703

MorganM3180

Screen Shot 2021-09-24 at 11.19.49 AM.png

I am trying to:
set up a views slider using the Toolset Views plugin - this site has WP Bakery and I can't use Toolset Blocks. I built the content template using bootstrap code and it works perfectly on all browsers except Firefox.
*this problem is specific to Firefox

Link to a page where the issue can be seen:
hidden link

I expected to see: the slider sliding normally

Instead, I got:
screwy sliding action on firefox - the slide appears to the right of the slider container before it loads into the container

the image shows how the slide appears to pre-load to the right and is visible and appears to slide into the column before appearing within the column container itself

September 25, 2021 at 9:39 am #2179411

Jamal

Hello and thank you for contacting Toolset support.

To better assist you with this issue, we should first check if it happens because of another component(theme+plugins). That way, we investigate in the direct direction. Please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.

We will quickly fix this if we can isolate this issue to the minimum of components involved.

September 27, 2021 at 2:36 pm #2181007

MorganM3180

After working through the plugins, the problem disappears when wpbakery is deactivated, and again, it's only an issue in Firefox.
We will be rebuilding the site using Elementor in 2022, but can't do it now. Any solutions you can come up with for the interim would be appreciated.

September 27, 2021 at 3:50 pm #2181089

Jamal

Thank you for your feedback. Would you like to reproduce a minimal example in one of our test sites?
If the issue is reproduced, I'll escalate it to our 2nd Tier, who can escalate it to the developers later.

Please log in to our test set with this URL hidden link
Please install the WPBakery builder, and create a minimal slider to reproduce the issue.

If the issue is not reproduced, I'll need to take a copy of your website and analyze it locally.

September 27, 2021 at 6:43 pm #2181191

MorganM3180

My issue is resolved now. Thank you!