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[Resolved] Views search and results not working

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 4 replies, has 2 voices.

Last updated by catrionaD 4 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#1562723

Tell us what you are trying to do?
I have a page which displays support for coronavirus. hidden link

For desktop users, I would like to replicate the design as for other areas of the site, where the search bar is in the left column and results on the right column e.g. hidden link

I have created a test page to create a template section using elementor which I can then copy over onto the main page (the first link I shared). The test page is mypickle.org/test-corona-hub/

On the test page I am using two views.
- For desktop, I am using "Corona - NL Search Desktop - Test"
- For tablet and mobile, I am using "Corona - NL Search Mobile - Test"

With Elementor I am hiding page sections (incl. views) depending on which device visitors are using (desktop, tablet or mobile).

The problem is - on the test page, mypickle.org/test-corona-hub/ the "Corona - NL Search Desktop - Test" view is not showing results or acknowledging filters when they are applied.

Can you please help me sort this? I've spent hours tinkering with settings and getting nowhere!

Many thanks,
Cat

#1562815

I removed an extra <div> and the results are now displaying.

However, there seems to be an issue with the filter settings. Please see hidden link

If you select a filter, you cannot select another. Hovering over, you are shown the no-entry sign.

Can you please advise what is causing this and how to resolve?

Many thanks,
Cat

#1563147

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Catriona,

Thank you for getting in touch.

This is quite odd as you should still be able to select the other filters regardless of if one is already selected.

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you.

Thanks,
Shane

#1564459

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Catriona,

The issue seems to be with your filters themselves.

They were not added correctly to your search. The filters themselves are missing the actual query filter to make them work effectively and filter the post content accordingly.

Deleting the filters in the filters output section and then clicking on the "New Filter" button should resolve this issue for you.

Thanks,
Shane

#1564831

My issue is resolved now. Thank you!