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[Resolved] views not working correctly

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by Beda 5 years, 7 months ago.

Assisted by: Beda.

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Posts
#1278327

I am trying to: change the output view

Link to a page where the issue can be seen:

I expected to see: output change

Instead, I got:no change

#1278389

If your changes made in the backend are not shown on the front end usually it is due to either editing the wrong part in the backend or cache issues.

1. Make sure you are editing the part you really see on the front end
2. After saving your changes empty cache to be sure your changes are loaded.

If this does not help please provide us with a precise link of where the issue happens, what we need to do to see the issue and other eventually important details that will help us to determine the issue.

Then, we can find the cause of it.

I enabled a private reply in case you need to add private details/links

#1278445

That would then be a cache issue.
Probably you use a cache mechanism, which allows to purge and update a certain amount of pages at once.

But, you mention that the same page, however different search results, will show differently styled results.
That is another issue.

I cannot determine it yet though, as the account you made for me is not an Admin, it's a lower role that cannot see hidden link, it says "This content is restricted to Account users only. Please click here to sign in or create an account." even if I am logged in.

I think the issue here might be due to either different templates assigned to the posts or some problem with that assignment in general.
Please can you add:
- login details as admin
- link to the front end where the issue is to see, which we have above
- link to View and or template that styles the page/search results
- link to eventual template styling single posts or archive or search result posts

Please also make sure to clear cache and check if the issue persists with other plugins and themes disabled, to be sure it's due to only Toolset
I re-activated the private reply.

#1278463

I have changed your permissions.

I have cleared my cache and it is still a problem

#1279285

I was able to access the page now, however searching by "dance" did not bring up anything unexpected.

At first, on hidden link you will see the search input and no results below.
That is because you chose to display the results on another site, so when you search by anything in hidden link, it will lead to hidden link, with the search query appended, like this:
hidden link

That will show the results of that query, and I see nothing unexpected here, the posts are in a stacked grid all featuring the same style
How can I see the issue?