Views blocking access to customiser

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Last updated by Nigel 2 years, 10 months ago.

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January 14, 2022 at 4:08 pm #2266625

SteBlood

When trying to access 'customizer' inside 'appearance', I get the error in the screenshot.
As far as I know, views works flawlessly everywhere else and so does the site.

However, when de-activating views plugin, the error goes away on a page refresh.

Are you aware of this problem?

I tried re-installing 3.5.3, the problem still existed. So then I updated views plugin to 3.6.1 and the problem still exists.

Also, this is the case on all of my websites, not just this one. Views seems to be causing this error.

Many thanks

January 14, 2022 at 4:27 pm #2266643

Nigel

Supporter

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That sounds like this known issue: https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please see that post for details of a patch you can apply until we have a plugin update with the fix included.

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