Skip Navigation

[Resolved] Views 2.5.1 is crashing my site

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00
- - - - - - -

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 3 replies, has 2 voices.

Last updated by Beda 6 years, 11 months ago.

Assisted by: Beda.

Author
Posts
#597003

I updated to Views 2.5.1 and it is crashing my site (I get the white screen of death on any page with views on it).

The only way I can get my site back is to de-activate Views - but that is a horrible solution because so many of my pages have views on them.

I need to roll back to a previous version of Views - how do I do that?

Thanks!

Elise
hidden link

#597004

I managed to find Views 2.5 and install that - but it didn't fix my problem.

I really need help!

My site is suddenly a HUGE mess - it must be an incompatibility, but I'm not sure with what.

If I activate Views, some of my views show fine, but other pages with views on them just show a white screen - I don't know what's going on!

Please help!

Elise
nmi.org

#597010

I've noticed that when I have Views activated - the pages that show only a white screen are pages that also use Access shortcodes. And the problem persists even if I deactivate Access. The only way I can see the page is if I deactivate Views (which, obviously, really messes up the page because then you can see all the views shortcodes)

can there be an incompatibility between Views and Access???

#597090

Elise, please activate a WP Debug Mode in your wp-config.php file
https://codex.wordpress.org/WP_DEBUG

Then let me know what error appears on the WPOD pages.

Now, we will need to debug that anyway locally, if by disabling all non-Toolset plugins and using a native WordPress theme the issue doesn't go away.

For that, I will need either a copy of your site or access to a test site (if it is the life site, please back it up).
https://toolset.com/faq/provide-supporters-copy-site/

Please let me know as soon as possible the results of the WP Debug, and if possible to provide, a copy of your site.

On the log in details you provided I receive a "Invalid Login or Password!"

Thank you